1. Introduction
At PRIVALEX, S.L. (hereinafter “Privalex”), we strive to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we must be transparent about it.
Therefore, and for the purposes set out in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter “GDPR”) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter “LSSI”), Privalex informs the user that, as data controller, it will incorporate the personal data provided by users into an automated file.
2. Data Controller
Company: Privalex, S.L
Registered address: Carrer del Rosselló, 231, 3; 08008; Barcelona
Tax ID: B-75976233
Email: info@privalex.es
3. Collection and Processing of Personal Data
The category of personal data we collect includes:
“Contact Us” Form:
- Full name
- Phone number
- Email address
- Company name
Web Chat:
- Email address
Browsing Information:
- IP address, user agent, date and time of access to our services, internet browser used, and device operating system data.
- Any other information or data you choose to share with us.
In some cases, completing the data collection form is mandatory to access and use certain services offered on the website; likewise, failure to provide the requested personal data or to accept this data protection policy will make it impossible to subscribe, register, or participate in any promotions that require personal data.
The purpose for which we process your personal data is as follows:
- To manage requests for information about our services.
- To conduct commercial actions and maintain and manage the relationship with the user, as well as manage the services offered through the website.
- In some cases, it will be necessary to provide information to authorities or third-party companies for audit purposes, as well as to process personal data from invoices, contracts, and documents to respond to customer or public administration claims.
4. Legal Basis for Data Processing
The legal basis that justifies the processing of your data mentioned above includes:
- The data subject’s consent to receive information about our services and products via contact forms and/or email, newsletter subscription.
- Compliance with legal obligations for fraud prevention, communication with public authorities, and third-party claims.
5. Retention of Your Personal Data
The processing of data for the described purposes will be maintained for the necessary time to fulfill the purpose of its collection and/or until you revoke your consent, without prejudice to complying with legal obligations arising from data processing and when necessary for the formulation, exercise, or defense of potential claims, as long as permitted by applicable law. For more information, please contact us at info@privalex.es.
6. Sharing Your Data with Third Parties
The data processed by Privalex is hosted within the EU and processed either within the EU or in third countries that the European Commission considers to offer an adequate level of security, or by service providers that have signed binding agreements that fully comply with legal requirements for transfers to third countries.
Other recipients of your data may include government bodies and administrations, to the extent we are legally obligated, and service companies such as tax advisors or lawyers.
Privalex seeks to ensure the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have adequate measures to protect personal data. These third parties are required to ensure that the information is handled in accordance with data privacy regulations.
7. Exercise of Rights and How to Enforce Them
You may send communications and exercise your rights by submitting a request to the following email address: info@privalex.es
Under the GDPR, you have certain rights regarding our processing of your personal data:
- Right to be informed: You have the right to receive clear, transparent, and easily understandable information about how we use your personal data and your rights.
- Right of access: You have the right to access your personal data.
- Right to rectification: You have the right to have your personal data corrected if it is inaccurate or incomplete.
- Right to erasure: This right allows you to request the deletion of your personal data when there is no compelling reason for us to continue using it. This is not an absolute right and exceptions apply.
- Right to restrict processing: You have the right to “block” or suppress further use of your personal data. When processing is restricted, we may still store your personal data but may not use it further.
- Right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
- Right to object to processing: You have the right to object to certain types of processing.
- Right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing (including profiling) that has legal (or similarly significant) effects on you.
In some cases, the request may be denied if you request the deletion of data necessary for compliance with legal obligations. Likewise, if you have a complaint about data processing, you may file a claim with the competent data protection authority, the Spanish Data Protection Agency (AEPD).
8. Responsibility for the Accuracy and Truthfulness of the Provided Data
The user is solely responsible for the accuracy and correctness of the data submitted, releasing Privalex from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. Privalex reserves the right to terminate services contracted with users if the data provided are false, incomplete, inaccurate, or not updated.
Privalex is not responsible for the accuracy of information not created by itself and for which another source is indicated, and therefore assumes no responsibility for potential damages that may arise from the use of such information.
Privalex reserves the right to update, modify or delete the information contained on its websites and may even limit or deny access to said information.
9. Security Measures Applied to Protect Your Personal Data
Privalex has adopted the legally required levels of security for the protection of personal data and strives to install any other additional technical measures within its reach to prevent the loss, misuse, alteration, unauthorized access, and theft of the personal data provided to Privalex.
PrivaLex is not responsible for potential damages that may arise from interferences, omissions, interruptions, computer viruses, telephone failures, or disconnections in the operational functioning of this electronic system, caused by reasons beyond Privalex’s control; delays or blockages in the use of this electronic system caused by deficiencies or overloads on telephone lines, in the Data Processing Center, on the Internet system or other electronic systems, or damages caused by third parties through illegitimate intrusions beyond Privalex’s control. However, users should be aware that internet security measures are not impregnable.
10. Modification of the Privacy Policy
This privacy policy may be modified. We recommend reviewing the privacy policy from time to time.
11. Links to Other Websites
The website https://privalex.es/ may contain links to other websites. By clicking on one of these links and accessing an external website, your visit will be subject to the privacy policy of that website, and Privalex disclaims any responsibility regarding their privacy policy.